• Stormproof in winds up to 100 km/hr due to unique aerodynamic design
  • 100% Dutch Design: 8 international design awards
  • Eyesavers: unique eye protectors for your eyes and those of people around you
  • Patented asymmetrical shape gives you a perfect view

senz° FAQ

Together with our partners, we aim to provide you with the best possible service. You’re welcome to get in touch with our team in The Netherlands.

Do you have a question about our products or services?
Find the answer to your questions in the FAQs below.

our products

usage

To save paper, we have created an online manual for our products.

Thanks to its unique shape, your senz° will float through the wind while you hold it firmly in just one hand.

Hold your senz° with the short side facing the wind. If the wind is at your back? Hold your senz° umbrella on your shoulders.

how to use your umbrella
For more information see our online user manual.

Thanks to its unique shape, your senz° will float through the wind while you hold it firmly in just one hand.

Hold your senz° with the short side facing the wind. If the wind is at your back? Hold your senz° umbrella on your shoulders.

how to use your umbrella
For more information see our online user manual.

Folding your senz° umbrella is very simple. We are more than happy to explain to you how it's done:

1. Make sure the senz° label of the canopy is on top so you have a flap on both sides.
2. Fold the flaps over each other away from the label. The flap with the Velcro straps must be on top.
3. Roll the Velcro straps around your senz° and put your umbrella in its sleeve.
fold umbrella
For more information please see our online user manual.

The senzº umbrellas come with a UV50+ protective layer. This means that more than 98% of the UV rays are blocked. You can use your senzº as a sunshade to prevent you from a sunburn. In addition, we recommend you use sunblock.

product care

To keep your senzº in top condition, leave it open to dry fully before storing it in the supplied sleeve. This lengthens the lifespan of your umbrella considerably.

Keep your senzº umbrella safe in the sleeve when not in use. The canopy and other parts of the umbrella are protected by the sleeve against damage and lengthens the lifespan of your umbrella. Store your senzº in the sleeve when the canopy is fully dry.

paralplu gebruiken

troubleshooting & warranty

Although our products are carefully checked before being packed and shipped from the Netherlands, small product flaws may still occur. Fortunately, you can fix most of them yourself. If that’s not the case, we’re always delighted to find a solution together.

If your umbrella has a production fault, you can return it for a free repair within two years of purchase, or three years if you’ve registered your umbrella. Your umbrella, together with your proof of purchase can be sent to us by using our return form. If you have any questions regarding our warranty policy, please send an email to care@senz-umbrellas.com.

Check which part you need. Complete the spare parts request form. After you have submitted the form, we will send you the spare part.
umbrella parts
For more information please see our spare parts page.

All senzº products come with a standard two-year warranty. However, if you register your senzº umbrella we will extend your warranty for an additional one year. If you have further questions regarding our warranty, please send an email to care@senz-umbrellas.com.

Visit our product registration page and enter the requested information to register your product for an additional year of warranty.

your order

orders & payments

Please contact us directly on +31 (0) 76 50 41360 during office hours, so that we can make the necessary adjustments where possible. Should you notice an error outside of office hours, please contact us via email shop@senz-umbrellas.com if you notice an error outside office hours. Please contact us directly if you want to cancel an order.

Orders can be paid up front with iDeal, Bankcontact, giropay, creditcard or PayPal.

shipping & delivery

After your order has been shipped, we send you an e-mail containing detailed tracking information.

Orders placed on workdays before 16:00 will be shipped the same day. DPD strives to deliver your package within a few working days. You will be informed by e-mail about the schedule of the delivery. Upon delivery and receipt of the package you will need to sign for it.

DPD informs you via e-mail about your scheduled delivery. In the event of an inconvenient delivery, you can reschedule or have the package delivered at your neighbour or a parcel shop.

All products are picked, packed and shipped from The Netherlands.

Delivery costs are clearly indicated in the shopping basket before you proceed to checkout to complete your order.

return & exchanges

To return your umbrella, please use our return form and send us the unused products, in their original gift box, within 14 days of the purchase date. We will issue a credit note and refund your purchase within 8 days of receiving the products.

Exchanging an umbrella for a different colour or umbrella type is not possible. However, within 14 days of purchase, you can return your umbrella and we will issue a refund. You can then order a different umbrella in our webshop.

Our company

customer service

Our HQ in The Netherlands is open on business days from 08:30 – 17:00 (CET). Both our HQ and partners are closed during national holidays.

responsible business

Our umbrellas are made entirely in China. Together with our suppliers, we can ensure high-quality products, good working conditions and care for the environment. Our products are assembled on a daily basis with high precision and enthusiasm in several factories.

business opportunities

There are plenty of options for doing business with us. To allow us to provide you with a considered response, please send an e-mail to b2b@senz-umbrellas.com stating your proposal clearly and concisely.

If you would like to become a senzº retailer, please send an e-mail with your store name, address, website, three other brands you carry and some photos of your store to b2b@senz-umbrellas.com.

Making people happy with our umbrellas is what we love to do. We hope you do too. So we’re offering the opportunity to order a larger quantity of personalised senzº umbrellas as corporate gifts. Please contact us for the many possibilities.

b2b@senz-umbrellas.com of +31 76 504 13 60